I needed to take a second to deal with the location stability challenges that OpenSea has skilled over the previous few months, together with this morning’s downtime. I acknowledge that the impression of OpenSea downtime is important for a lot of of you who depend upon our platform. We take accountability for the latest instabilities – and I needed to personally apologize, clarify, and description our plans to forestall this from affecting you sooner or later.
This morning, we skilled a sustained surge in API site visitors that overloaded our techniques and resulted in degraded efficiency and web site outages. To handle these points all through the day, we made adjustments to optimize our API entry and scaled our search datastore to higher handle the elevated load.
Bettering web site reliability has been a precedence for a while (in actual fact, it’s one of many focus areas I discussed in our recent funding announcement). We had been a crew of simply seven individuals at the beginning of 2021, and as NFTs took off final 12 months, we needed to scale quick. That sort of scale comes with rising pains, which lots of you’ve got skilled firsthand. Thanks for bearing with us. You deserve higher, and we’re as much as the problem.
To that finish, I need to share a couple of of our inner objectives with you to be extra clear about what we’re doing to enhance web site reliability and help:
- Increasing our engineering crew to greater than 200 individuals by the tip of this 12 months. Within the final 12 months, we’ve introduced on unimaginable engineers – however we want considerably extra to each enhance our core structure and ship the merchandise and options wanted to enhance the patron expertise. To that finish, we are hiring and would love your assist with referrals.
- Rearchitecting for scale. Our platform crew is actively executing on a plan to rearchitect core components of our structure to match present and future demand on our techniques. I’m personally overseeing this precedence alongside our technical management crew.
- Decreasing our buyer help instances considerably. To ensure we’re attentive to neighborhood wants, particularly round platform reliability, we’re constructing out a big crew that’s solely targeted on lowering response instances to your help questions. That features an funding in hiring greater than 60 people as of final week, and plans to double that crew by the tip of 2022 to satisfy rising demand.
We’ve bought quite a bit to construct this 12 months, however these are by far our most crucial enchancment areas. Think about this my dedication to you that we’ll enhance rapidly, and that web site stability will stay absolutely the prime precedence till we’re acting at our greatest. We have to do higher and we’ll.
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