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OpenSea to add Metalink customer service channel

On Tuesday, nonfungible token, or NFT, platform OpenSea launched a server on Metalink to provide the verified house owners of its collections a direct channel for help, suggestions and updates. Metalink is a collaboration app for NFT communities that provides customers a spot to view their assortment’s worth and monitor its related real-time transaction feed. As well as, channels hosted on Metalink are token-gated, that means that proof of possession of an NFT or social token is required to entry the content material.

 Some crypto followers are suspicious of Discord. As one crypto fanatic, @seanbonner writes

“[It happens like this,] Folks go to the OpenSea Discord and submit their help tickets. In the meantime, attackers monitor these channels after which contact folks [via DMs] posing as OpenSea help, armed with information about their help declare [to conduct scams].”

In a letter despatched to the Metalink neighborhood this morning, Stevey Tromberg, head of neighborhood at OpenSea, acknowledged:

“Our objective is to create a direct channel so that you can work together with OpenSea to get help, supply suggestions, obtain updates and share another info that may assist us higher serve you. We can have devoted neighborhood help workers from OpenSea spending just a few hours a day in Metalink. All of whom can be marked as verified OpenSea workers [throughout the Metalink platform].”

Tromberg defined that the onboarding course of would start slowly, beginning with house owners of Cryptopunks, then Bored Apes, then World of Ladies and extra. “With out message requests, the flexibility to see who owns which NFTs, or seamless verification, it is tough to really feel protected on different chat platforms,” he concluded.

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Blockchain initiatives have been migrating en masse to social platforms, similar to Discord, up to now 12 months in an effort to higher talk with their rising communities. Nonetheless, there has additionally been an inflow of scammers using refined strategies to compromise crypto lovers’ funds. In a single notable occasion, Hong Kong NFT challenge Monkey Kingdom misplaced $1.3M after hackers first breached Grape, a well-liked software program for verifying customers on Solana (SOL).

They used the exploit to take over an administrative account from the Cash Kingdom workers, which in flip posted a phishing hyperlink within the Monkey Kingdom Discord’s announcement channel. Some customers who clicked on the hyperlink related their pockets to a pretend web site pondering they have been buying NFTs for an upcoming drop however have been drained of their funds.

Replace: 19:00 ET 2/15/22: A earlier model of this story characterised the addition of Metalink to OpenSea’s help community as a migration from Discord. Now we have been made conscious that this characterization was inadvertently inaccurate, and have up to date the headline and a few info to replicate the truth that Metalink is an addition to, not a substitute for, Discord.



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